Privacy Policy

Thank you for choosing to be part of our community at City Girls (City Bags) ("City Bags," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at citybagsmumbai@gmail.com (or your preferred contact email).

This privacy notice describes how we might use your information if you:

  • Visit our store or website

  • Engage with us in other related ways — including any sales, marketing, or events

If we refer to:

  • “Website” — we are referring to any official website or digital platform of ours that references or links to this policy.

  • “Services” — we are referring to our sales, marketing, and related services, including customer support and in-store experiences.

The purpose of this privacy notice is to explain to you clearly what information we collect, how we use it, and what rights you have regarding it. If you do not agree with any terms in this privacy notice, please discontinue use of our Services immediately.

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect personal information that you voluntarily provide to us.

We collect personal information that you provide when you visit our shop, make a purchase, sign up for updates, or contact us directly.

The personal information we collect may include the following:

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

  • Payment details (processed securely through our payment partners)

All personal information you provide must be true, complete, and accurate. You must notify us of any changes to such information.

Information automatically collected

In short: Some information, such as your Internet Protocol (IP) address and browser details, may be collected automatically when you visit our website.

We automatically collect certain information such as:

  • Device and browser characteristics

  • Operating system and language

  • Website usage data

  • IP address and general location

This data is used primarily for internal analytics and website security.

HOW DO WE USE YOUR INFORMATION?

We use your information for purposes based on legitimate business interests, performance of our contract with you, compliance with legal obligations, and/or your consent.

We use your personal information to:

  • Fulfill and manage orders, payments, returns, and exchanges

  • Provide customer service and support

  • Send administrative information such as policy updates or receipts

  • Send marketing and promotional communications (with your consent)

  • Ensure the security of our Services and prevent fraudulent activity

  • Comply with legal and regulatory requirements

You can opt out of receiving promotional messages at any time by contacting us.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share information:

  • With your consent

  • To comply with legal obligations

  • With service providers (like payment processors or courier partners) to fulfill your orders

  • To protect our rights and prevent fraud

We do not sell your personal data under any circumstances.

COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies (like web beacons or pixels) to collect and store information when you visit our website. These help us enhance your browsing experience and understand customer preferences.

You can modify your browser settings to refuse cookies if you prefer.

HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your personal information only as long as necessary to fulfill the purposes outlined in this notice, unless a longer retention period is required by law.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement appropriate security measures to protect your data. However, no online platform or electronic transmission can be guaranteed to be 100% secure. You use our Services at your own risk.

YOUR PRIVACY RIGHTS

You may review, update, or delete your personal information at any time by contacting us.

If you wish to stop receiving marketing messages, please contact us via email or opt out through the link provided in communications.

UPDATES TO THIS NOTICE

We may update this privacy notice from time to time. The updated version will be posted on our website or made available in-store.

CONTACT US

If you have any questions or concerns about this notice or how we handle your data, please contact us at:

City Girls (City Bags)
House of Fancy Ladies Hand Bags and College Bags
25, Mohsin Manzil, Opp. Bangali Masjid,
2nd Ghelabai Street, Madanpura, Mumbai – 400008
GSTIN: 27AGWPA7925L1ZQ
Mob: 9892938115 / 9867879142
Shop: 022-23051340
Email: citybagsmumbai@gmail.com